REFUND & RETURN POLICY

Last Updated: December 26, 2024

 

1. Introduction 

Syracuse Indoor Pickleball, Inc. (“we,” “us,” or “our”) strives to ensure your complete satisfaction with our services and products. This policy outlines our procedures for returns, refunds, and cancellations. 

2. Contact Information 

Syracuse Indoor Pickleball, Inc. 

3773 Doyle Rd 

Baldwinsville, NY 13027 

Email: [email protected] 

Phone: (315) 234-1944 

3. Court Time Bookings 

3.1 Cancellation Policy 

– Cancellations made 24+ hours before scheduled court time: Full refund 

– Cancellations made 12-24 hours before scheduled court time: 50% refund 

– Cancellations made less than 12 hours before scheduled court time: No refund 

– No-shows: No refund 

 

3.2 Weather-Related Cancellations 

– If our facility closes due to severe weather or unforeseen circumstances, you will receive a full refund or credit for future use 

– Weather-related cancellations by customers are subject to standard cancellation policy 

 

4. Merchandise Returns 

 

4.1 Return Eligibility 

– Items must be returned within 30 days of purchase 

– Items must be unused and in original packaging 

– Tags must be attached 

– Receipt or proof of purchase required 

 

4.2 Non-Returnable Items 

– Personal hygiene items 

– Clearance items 

– Custom-ordered items 

– Used or damaged merchandise 

– Items marked as “Final Sale” 

 

4.3 Return Process 

1. Contact us at [email protected] or (315) 234-1944 to initiate return
2. Complete return form (available at front desk or via email)
3. Return item to our facility with original receipt
4. Refund will be processed to original payment method

 

4.4 Return Shipping 

– In-store returns are free 

– Customer is responsible for return shipping costs unless item is defective 

– We recommend using tracked shipping method 

 

5. Refund Processing 

 

5.1 Timeframes 

– In-store returns: Immediate refund 

– Credit card refunds: 3-5 business days 

– Debit card refunds: 5-7 business days 

– Bank transfers: 5-10 business days 

 

5.2 Refund Methods 

– Refunds will be issued to original payment method 

– Store credit available upon request 

– Gift card purchases will be refunded as store credit 

 

6. Defective Items 

 

6.1 Quality Guarantee 

– Defective items can be returned within 90 days 

– Full refund or replacement provided 

– We cover return shipping for defective items 

 

6.2 Warranty Claims 

– Manufacturer warranty claims must be processed directly with manufacturer 

– We will assist with warranty claim process when possible 

 

7. Special Circumstances 

 

7.1 Membership Refunds 

– Annual memberships: Pro-rated refunds available with 30-day notice 

– Monthly memberships: No partial month refunds 

– Membership transfer fees may apply 

 

7.2 Event/Tournament Refunds 

– Full refund if cancelled by facility 

– Participant cancellations subject to event-specific policies 

– Medical emergencies handled case-by-case 

 

8. Exceptions 

 

We reserve the right to make exceptions to this policy at our discretion. Exceptions may be made for: 

– Medical emergencies 

– Facility issues 

– Special circumstances 

– Customer loyalty considerations 

 

9. Customer Satisfaction Guarantee 

If you are unsatisfied with any aspect of our service or products, please contact us immediately. We will work to resolve any issues promptly and fairly. 

 

10. Changes to Policy 

We reserve the right to modify this policy at any time. Changes will be posted on our website and effective immediately upon posting. 

 

11. Questions and Support 

For questions about returns or refunds: 

Email: [email protected] 

Visit: Front desk during business hours 

Call: (315) 234-1944 

Your satisfaction is our priority. We aim to handle all returns and refunds promptly and fairly.